Applicable plans
Sprout Blossom Garden Estate Forest

The email feature in Freshsales has two categories. One being the individual email and the other is the bulk email.

Individual emails are those emails used for person to person communication which generally deals with specific conversations and messages.Whereas, bulk emails would include event marketing mails, schedulers, campaigns and mass communicative mails which usually have generic content.


Every account registered in Freshsales, be it for a free plan or a paid plan will have a certain limit for the emails sent out per day based on the number of users per account.

Each of these users may either be active or inactive users. Only the active users are permitted to use the email feature. 

Check What happens when you deactivate a user? to know more about active or inactive users.

Note: The limits given in this article apply only if you are using Freshsales SMTP. If you are sending mails through a custom email provider (like Gmail or Office 365), refer this article to find out your email limits.

Email limits for Freshsales SMTP:


  Depends on No. of active users


“  =  [  ] * No. of active users  “
















How to calculate the email limit per day?


The outgoing email limit varies for each plan. For ex: Say, you have registered for the

estate plan, and the number of active users in your account are 10. The per day email limit for your account would be 500*10=5000. Similarly, refer the table above for the other plans.

*Trial version: 100 mails can be sent irrespective of the plan and number of users.


The email limit varies for different plans. For ex: Say, you have opted for the Estate plan and the present number of active users in your account is 10. The per day limit for your entire account is 1000*10=10,000. Similarly, refer the table above for the other plans.

*Trial version: 250 mails can be sent irrespective of the plan and number of users.



1. Each limit specified is on per day basis. Once this limit is exhausted for the day, log in the next day to send the pending emails.

2. 12 AM to 11.59 PM GMT is considered as one day.

3. The limit specified in the above table is for an entire account, i.e: Say for ex: Under the blossom plan, if the account has 20 active users, then the limit for the entire account for that day is 100*20= 2000 individual mails. A single user from that account can avail all 2000 mails or it can be split amongst the active users in that account.

4. To increase the per day limit, contact ‘ ‘.