On downgrade, you are bound to lose some plan specific features

Here is the detailed list of your plan based limitations,


On downgrade to:

Estate,

                      - IP Whitelisting feature is not available.

                      - Your account won't have the option of a dedicated account admin.

                      - EU datacenter is not accessible.


On downgrade to:

Garden,

- Bulk email limit is reduced to 500/day from 1000/per day.


- Lead score no more reflects the web and application activity updates.


- Behavior analytics: You can't

  a. Capture web leads through Freshsales for Web

  b. Track website visits

  c. Track in-app activities


- Your segment integration is disabled too


- Custom field limit is only 150 fields in total (Inclusive of all field types)


- Only your Admin default pipeline exists. All other pipelines are removed. To know more on what happens to the deals of these pipelines, click here.


- You can't use custom sales activites.


- Time-based workflow isn't available.


- Auto-profile enrichment is disabled.


 Blossom,

In addition to all the above limitations,


- Bulk email limit is reduced to 250/day


- You can't customize your lead assignment rules


- You no more have the option of adding manual call logs


- Can't assign territories


- Can't access custom reports


- Custom field limit is only 100 fields in total (Inclusive of all field types)


- Renaming and reordering your custom fields is not possible.


- You can no more manage your deals using multiple pipelines.


Sprout,

In addition to the above-mentioned limitations (Garden & Blossom), you can't


- Send bulk emails anymore


- Add or share files


- View deals as a funnel view


- Access 'Recent Conversations' section anymore


- Manage emails in 'Team Inbox'


- Benefit from the 2-way email sync


- Integrate email via IMAP


- Manage emails through 'Awaiting Response' folder 


- Use email templates


- Track email clicks and opens


- Receive real-time email alerts

 

- Schedule emails


- Score your leads by their email activity


- Integrate with Google calendar


- You can't add any custom fields. Please upgrade to a paid plan to add custom fields.


- Reporting, even using the basic out of the box reports is not possible.


- Option to mask your calls is no more available.