On downgrade, you are bound to lose some plan specific features. 


Here is the detailed list of your plan based limitations,



On downgrade to Estate
  • IP Whitelisting feature is not available.
  • Your account won't have the option of a dedicated account admin.
  • EU datacenter is not accessible.


On downgrade to Garden

In addition to all the above limitations,

  • Bulk email limit is reduced to 500/day from 1000/per day.
  • Lead score no more reflects the web and application activity updates.
  • Behavior analytics: You can't
        a. Capture web leads through Freshsales for Web
        b. Track website visits
        c. Track in-app activities
  • Your segment integration is disabled too
  • Custom field limit is only 150 fields in total (Inclusive of all field types)
  • You can't use custom sales activites.
  • Time-based workflow isn't available.
  • Auto-profile enrichment is disabled.



On downgrade to Blossom

In addition to all the above plan (Estate & Garden)limitations,

  • Bulk email limit is reduced to 250/day
  • You can't customize your lead assignment rules
  • You no more have the option of adding manual call logs
  • Can't assign territories
  • Can't access custom reports
  • Custom field limit is only 100 fields in total (Inclusive of all field types)
  • Only your Admin default pipeline exists. All other pipelines are removed. To know more on what happens to the deals of these pipelines, click here.
  • Renaming and reordering your custom fields is not possible.
  • You can no more manage your deals using multiple pipelines.



On downgrade to Sprout

In addition to the above-mentioned plan (Estate, Garden & Blossom) limitations, you will also not be able to:

  • Send bulk emails anymore
  • Add or share files
  • View deals as a funnel view
  • Access 'Recent Conversations' section anymore
  • Manage emails in 'Team Inbox'
  • Benefit from the 2-way email sync
  • Integrate email via IMAP
  • Manage emails through 'Awaiting Response' folder 
  • Use email templates
  • Track email clicks and opens
  • Receive real-time email alerts
  • Schedule emails
  • Score your leads by their email activity
  • Integrate with Google calendar
  • You can't add any custom fields. Please upgrade to a paid plan to add custom fields.
  • Reporting, even using the basic out of the box reports is not possible.
  • Option to mask your calls is no more available.