Why was my email rejected?

Modified on: Mon, 20 Feb, 2017 at 1:30 PM


Sometimes, while sending emails using your email provider's SMTP server, you might receive error messages as below. 



Your SMTP email provider would have rejected your mail for a few reasons.  


Why did your email get rejected?

  • You might have reached your email provider's sending limit for the day.
  • Your mailbox is temporarily not reachable.
  • Your email account is disconnected from Freshsales.
  • The text or links in your email message is suspicious.
  • A large number of recipients were added to Cc or Bcc.


What can be done to fix this?

  • Retry sending your email after 24 hours post rejection. To Know your daily sending limits click here
  • When your mailbox is not reachable, Freshsales re-tries to connect your email provider every 5 minutes.
    You can retry sending emails after 10 minutes.
  • Your mailbox can be disconnected due to invalid credentials, you must have updated your account's password, reconnect your email account with Freshsales. 
  • Remove every link asking for personal details.
  • While sending bulk mails, choose Freshsales SMTP under "Connect your email" option.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

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Why was my email rejected?

Modified on: Mon, 20 Feb, 2017 at 1:30 PM


Sometimes, while sending emails using your email provider's SMTP server, you might receive error messages as below. 



Your SMTP email provider would have rejected your mail for a few reasons.  


Why did your email get rejected?

  • You might have reached your email provider's sending limit for the day.
  • Your mailbox is temporarily not reachable.
  • Your email account is disconnected from Freshsales.
  • The text or links in your email message is suspicious.
  • A large number of recipients were added to Cc or Bcc.


What can be done to fix this?

  • Retry sending your email after 24 hours post rejection. To Know your daily sending limits click here
  • When your mailbox is not reachable, Freshsales re-tries to connect your email provider every 5 minutes.
    You can retry sending emails after 10 minutes.
  • Your mailbox can be disconnected due to invalid credentials, you must have updated your account's password, reconnect your email account with Freshsales. 
  • Remove every link asking for personal details.
  • While sending bulk mails, choose Freshsales SMTP under "Connect your email" option.




Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Sign up for Freshsales today

Start your 21-day free trial. No credit card required. No strings attached.

Start Free Trial