At times, you may find yourself typing the same email content over and over again to your leads and contacts. In Freshsales, you can save time by creating pre-formatted templates to send some of the most common emails. You can even share these templates with your team to help them send emails faster.  

To create email templates, 

1. Go to Conversations > Email Templates.
   
   
2. The list of email templates in your account is shown here. Click the New template button.
   
   
3. In the Add template overlay, enter a name for your template which your team can relate to in a flash. For example, if you’re creating a template to send emails to the newly signed up leads, the template’s name could be “Welcome Email” or “Thanks for signing up! 
   
   
4. Enter the subject line of the email.
   
   
5. Type your content in the email body. Use placeholders such as the customer’s First Name, Last Name, Email and Company Name to give a personalized touch to your emails. You can also add links and track the click-through rate using using email tracking.
   
   
6. Click on the Attachment icon. You can either upload a new file or re-use an existing one under My Files
7. Clickonce you're done. You can find the email templates under the Templates drop down in the compose window. You can start using these templates while sending emails to your leads and contacts.

To view the tags associated with existing email templates,

1. Go to Conversations > Email Templates.
   
2. In the list of templates shown, you can see the first two tags associated with the template. Hover over the template to view more tags that are linked with the template