The execution section should be “when the record is created or updated” and run “recurrently for same records” as this would be a repeated activity.
Add a condition for Lead /Contact /Deal if the last contacted mode is replied.
The action should be send email to owner, where we can create a custom template to notify the users about the reply email.
| The record should have an owner assigned for this to work. |
Please refer to the screenshot below.