While logging into Freshsales, you may sometimes type in wrong credentials. Either your email address or password might not match.
Freshsales has a limit to the number of times invalid entry of a user is permitted in an hour. This has been excised as a security measure.
- As a user, you are allowed to enter invalid credentials (email, password combo) upto a max of 10 times in an hour. Say, you forgot your password, you can reset your password using the Forgot password option before reaching the limit.
- If you continue entering invalid credentials more than 10 times, you will get following error,
- After 2 hours, you can again try logging in.
- You will also get a email with unlock link sent to your email once your account gets locked. You can click on the link to unlock your account immediately.