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How to setup an email alias

Modified on: Wed, 22 Jun, 2016 at 6:44 PM


The best way to get your emails inside Freshsales would be to connect your mailbox (IMAP) under profile settings. But, if you’ve got an email address that receives a high volume of emails (Contact Us email address ) and want to bring these emails into Freshsales, you can simply auto forward them to your Freshsales email address. 


Every account in Freshsales is provided with a unique email address that goes like this sales@yourcrmname.freshsales.io. The emails that are forwarded to this address, are matched with the email addresses of leads and contacts in the system. If a match is found, the email gets associated with the respective record. When matches aren’t found in the system, the email addresses automatically become new leads. 


To auto-forward emails,



  1. Login to Freshsales as an Administrator.
  2. Go to Admin Settings > Email and Phone > Email Settings
  3. In the Your sales email field, provide the email address whose emails you’d like to auto-forward to Freshsales (like reachus@yourcompany.com)
  4. To complete your setup, choose the records you’d like to associate  the auto-forwarded emails with (if the sender exists in the system). 

    • Oldest records - The sender’s first record created in Freshsales 
    • The record with most activity - This works best when you have duplicates or if the sender is both a lead and a contact. If the sender is most active on only one of the records (record with a long list of activities under Recent Activities), that record is chosen and the emails fetched are attached to that record only.
    • All the records - This invariably attaches the emails received to  all the records that match with the sender’s email address


The auto-forwarded emails are found under the Recent Conversations of individual leads in their details page and also under Email in the Conversations tab 


Note: The auto-forwarded email gets associated with individual contacts only if the sender of the auto forwarded email exists as a contact in Freshsales.


You of course wouldn’t want sales@yourcrmname.freshsales.io to be featured as your reply-to address when the recipient receives a reply from you (via Freshsales). You can always give your preferred email address as your reply-to address. 


To avoid confusing your recipients, it is highly recommended that you provide the same email address that auto forwards emails to Freshsales as your reply-to address. For example, if this is the email address reachus@yourcompany.com that you want to auto-forward emails from, make this email address as your reply-to address in Freshsales. 


Note: If you’ve connected your email client with Freshsales (Inbound Email Setup), that email address will be your default reply-to address. 


How can I get my emails inside Freshsales apart from auto-forwarding and IMAP?

Manually forward them to Freshsales by including the freshsales email address in the Bcc. 


Note: If the sender of a manually forwarded email is a user in Freshsales, the email thread is associated with the respective leads/contacts and if new leads are created, he becomes their owner.


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How to setup an email alias

Modified on: Wed, 22 Jun, 2016 at 6:44 PM


The best way to get your emails inside Freshsales would be to connect your mailbox (IMAP) under profile settings. But, if you’ve got an email address that receives a high volume of emails (Contact Us email address ) and want to bring these emails into Freshsales, you can simply auto forward them to your Freshsales email address. 


Every account in Freshsales is provided with a unique email address that goes like this sales@yourcrmname.freshsales.io. The emails that are forwarded to this address, are matched with the email addresses of leads and contacts in the system. If a match is found, the email gets associated with the respective record. When matches aren’t found in the system, the email addresses automatically become new leads. 


To auto-forward emails,



  1. Login to Freshsales as an Administrator.
  2. Go to Admin Settings > Email and Phone > Email Settings
  3. In the Your sales email field, provide the email address whose emails you’d like to auto-forward to Freshsales (like reachus@yourcompany.com)
  4. To complete your setup, choose the records you’d like to associate  the auto-forwarded emails with (if the sender exists in the system). 

    • Oldest records - The sender’s first record created in Freshsales 
    • The record with most activity - This works best when you have duplicates or if the sender is both a lead and a contact. If the sender is most active on only one of the records (record with a long list of activities under Recent Activities), that record is chosen and the emails fetched are attached to that record only.
    • All the records - This invariably attaches the emails received to  all the records that match with the sender’s email address


The auto-forwarded emails are found under the Recent Conversations of individual leads in their details page and also under Email in the Conversations tab 


Note: The auto-forwarded email gets associated with individual contacts only if the sender of the auto forwarded email exists as a contact in Freshsales.


You of course wouldn’t want sales@yourcrmname.freshsales.io to be featured as your reply-to address when the recipient receives a reply from you (via Freshsales). You can always give your preferred email address as your reply-to address. 


To avoid confusing your recipients, it is highly recommended that you provide the same email address that auto forwards emails to Freshsales as your reply-to address. For example, if this is the email address reachus@yourcompany.com that you want to auto-forward emails from, make this email address as your reply-to address in Freshsales. 


Note: If you’ve connected your email client with Freshsales (Inbound Email Setup), that email address will be your default reply-to address. 


How can I get my emails inside Freshsales apart from auto-forwarding and IMAP?

Manually forward them to Freshsales by including the freshsales email address in the Bcc. 


Note: If the sender of a manually forwarded email is a user in Freshsales, the email thread is associated with the respective leads/contacts and if new leads are created, he becomes their owner.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Sign up for Freshsales today

Start your 21-day free trial. No credit card required. No strings attached.

Start Free Trial