When you have multiple email addresses, synced with your Freshsales account, you can choose to send emails from any one of the email addresses and have your customers reply to a completely different address too. Say you have a contact us email address like [email protected] listed on your website. When your customers send an email to this address, that email might be assigned to a sales rep say, Rebecca. Since Rebecca is responding to the email, she might want the customer to reply to her email address which is [email protected] instead of [email protected]. She can simply change the Reply to address from [email protected] to [email protected] and follow the email thread from her Inbox. 

In Freshsales, you can set a default From and Reply to address and also change them in the email compose window if need be. 

Here's how you do it,

1. Login to your Freshsales account.
2. Click your Profile picture and select Profile Settings.
3. In the Email Settings page,
   1. Click the Reply-to drop down and choose an email address from the list. This would be your default Reply-to address which is pre filled in the email compose window.
      

      

4. Click the From email drop down and choose an email address from the list. This would be your default From address which is pre filled in the email compose window.
5. Click Save when you're done.