Applicable plans
Sprout Blossom Garden Estate Forest


When you have multiple email addresses, synced with your Freshsales account, you can choose to send emails from any one of the email addresses and have your customers reply to a completely different address too. Say you have a contact us email address like hello@widgetz.io listed on your website. When your customers send an email to this address, that email might be assigned to a sales rep say, Rebecca. Since Rebecca is responding to the email, she might want the customer to reply to her email address which is rebecca@widgetz.io instead of hello@widgetz.io. She can simply change the Reply to address from hello@widgetz.io to rebecca@widgetz.io and follow the email thread from her Inbox


In Freshsales, you can set a default From and Reply to address and also change them in the email compose window if need be. 


Here's how you do it,

  1. Login to your Freshsales account.
  2. Click your Profile picture and select Profile Settings.
  3. In the Email Settings page,
    1. Click the Reply-to drop down and choose an email address from the list. This would be your default Reply-to address which is pre filled in the email compose window.

  4. Click the From email drop down and choose an email address from the list. This would be your default From address which is pre filled in the email compose window.
  5. Click Save when you're done.
You can always change the default From and Reply-to address in the email compose window by clicking the drop down and selecting a different email address from the list. 

Note:
The email addresses listed in the From and Reply-to drop down include,
  • The registered email address of the user (Login email).
  • The email address is connected to Freshsales via IMAP.
  • The email addresses is setup for auto forwarding.
  • The Freshsales account email address and the user email address (both of which are provided by Freshsales).

You cannot change the 'From' address when you're sending emails from Freshsales using your email provider's SMTP.
It is restricted to your email address connected via IMAP/SMTP.