Yes, you can add multiple accounts in all three SMS integrations that are available in Freshsales and assign them to different users.
Please check if the purchased number has SMS capability. All the numbers purchased with SMS capability will be listed during the integration.
You can set custom limits by navigating to Admin settings > Roles inside Freshsales. However, there is no specific limitation inside Freshsales and it depends on the credits available in your service provider’s end.
No, currently, Freshsales does not have an individual section to create templates for SMS and it needs to be manually configured while sending out bulk SMS through sales sequences or workflows.
While getting an incoming SMS, you will be getting a notification on the bell icon at the top right corner in Freshsales. Please ensure that the leads or contacts have been assigned to a specific owner since the corresponding owners will be notified about the incoming SMS.
There are scenarios when the integration needs to be disconnected and reconnected if you purchase new numbers with our service providers. In that case, during the reconnection, please make sure to add the webhook URL once again in the service provider’s end since the URL will be reset during reconfiguration.
No, currently, bulk data export or reports will not include SMS conversations and cannot be exported.
Charges for SMS will vary depending on the region the recipient’s number belongs to and it needs to be checked with your service provider
Please ensure that you have removed SMS steps configured in sales sequences or workflows as we will not allow the SMS integration to disconnect if there is an active sales sequence or workflow.
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