The execution section should be “when the record is created or updated” and run “recurrently for same records” as this would be a repeated activity.
Add a condition for Lead /Contact /Deal if the last contacted mode is replied.
The action should be send email to owner, where we can create a custom template to notify the users about the reply email.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/50000995413/original/gCS_jZ9g6doFDuQEZUizdXBURI__sE4m-g.png?1587452391)
| The record should have an owner assigned for this to work. |
Please refer to the screenshot below.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/50000995415/original/Frb3LhcBRlKY0WQIVgK8QzXYBsnMTO5owQ.png?1587452440)