Freshsales Detailed Feature Comparison : Freshsales Classic

CATEGORY

FEATURE

DESCRIPTION

FRESHSALES

FRESHWORKS CRM SALES CLOUD

FRESHWORKS CRM MARKETING CLOUD

FRESHWORKS CRM CUSTOMER-FOR-LIFE CLOUD

Sprout (Free)

Blossom

Garden

Estate

Forest

Free

Growth

Pro

Enterprise

Free

Growth

Pro

Enterprise

Free

Growth

Pro

Enterprise

Pricing

Annual (per user, per month)

$12

$25

$49

$79

$29

$59

$99

$19

$59

$99

$29

$69

$125

Monthly (per user, per month)

$19

$35

$65

$35

$69

$119

$25

$69

$119

$35

$85

$149

Number of base contacts

Not Applicable

100

500

100

1000

3000

5000

Number of users

Unlimited

Billed based on number of 'Marketing Contacts'. Not per user.

Unlimited

Contact and Account Management

Marketing Contacts

Subset of uploaded contacts that are actively being used as a part of the marketing modules - segmentation, journeys, and emails

100

500

100

1,000

3,000

5,000

Contact Management

Create and manage list of qualified contacts. Get complete context with Activity Timeline and 360°profile view. Create tasks, appointment, and notes for each contact

Yes

Account Management

Manage the information of companies that you are doing business with it. Build account hierarchy, manage and get 360° view of the related contacts and associated deals of a company

Yes

Contact Lifecycle Stages

Include standard or custom stages to represent how far a contact has moved through the buying journey

Yes

Marketing Lists

Consolidated set of mailable contacts that can be included in marketing campaigns

Yes

Basic Segmentation

Create segments based on contact fields and email activity

Yes

Behavioral Segmentation

Create segments based on audience behavior and their activities like page visits, form submissions, or set up custom events like cart abandonment

Yes

Filters Custom Views

Create filters to view a select set of data based on any field values. Save them as custom views for instant access

Yes

Activity Timeline

Get a chronological view of all customer engagement with your business, including email activities, subscriptions, page views, form actions, unsubscribe, etc., and filter contacts based on them

Yes

Offline Events

Add leads collected from offline events like trade shows and conferences to the contact database. Further, segment and nurture these leads using Behavioral Segmentation, Journey Builder, and other marketing automation capabilities

Yes

Sales and Marketing Activities

Tasks, Appointments, and Notes

Create follow-up tasks, schedule and track appointments, and record notes for every lead, contact, account, and deal in the CRM

Yes

Custom Sales Activities

Create new sales activities that are specific to your sales process

Yes

Activity Home Dashboard

View all your upcoming appointments and to-do lists right on logging-in

Yes

Sales and Marketing Home Dashboard

View all tasks and to-do lists for sales and marketing teams

Yes

CRM Customization

Custom Fields: Basic

Create new fields and modify existing fields, bucket them into different groups / sub-groups to suit every business

Yes(10)

Yes(100)

Yes(300)

Yes

Advanced CRM Customization

Create, rearrange, delete groups/sub-groups; rename default fields; mark fields as read-only or unique and hide or re-order fields

Yes

Profile avatar for Contact/Account

Upload an image for your records to make it easy to identify them in the CRM

Yes

Custom Modules

Create additional modules relevant to your business

Yes

Yes (Limit 10)

Rename Modules

Change the name of the default modules in Freshworks CRM to suit the commonly used terms in your business

Yes

Merge Records

Merge multiple records into one record to eliminate duplicate information

Yes

Clone Records

Duplicate records by creating clones of an existing record

Yes

Text-based search that can index data based on input

Yes

Record Tags

Create unique identifiers to label one or many records and access them instantly

Yes

Email Template Tags

Tag sales Emails Templates for easy access

Yes

Auto-assignment Rules for Contacts, Accounts, Deals

Specific conditions that need to be satisfied for an entity to be assigned to a user

Yes

Yes (Limit 50)

Yes (Limit 100)

Yes (Limit 50)

Yes (Limit 100)

Auto-profile Enrichment

Automatically update lead, contact, and account with a social profile and generic information publicly available on the internet

Yes

Workflows

Define actions that are automatically triggered when predefined conditions are met

Yes (10)

Yes (25)

Yes(100)

Yes (Limit 20)

Yes (Limit 50)

Yes (Limit 100)

Yes (Limit 20)

Yes (Limit 50)

Yes (Limit 100)

Time-based Workflows

Execute Workflows on a daily, weekly, monthly basis at a specified time for all records

Yes

Product Catalog

Create a list of products or services, set your pricing scheme, and add them automatically to your deals

Yes

Sales Pipeline Management

Deal Management

Create, manage, and track the progress of deals using a Visual Sales Pipeline

Yes

Visual Sales Pipeline

A visual sales pipeline to manage and track the progress of deals with a timeline view

Yes

Multiple Sales Pipelines

Create multiple custom pipelines to suit your sales processes. Visualize, track, and manage deals specific to each pipeline separately

Yes

Rotten deals

Set an age for the deal pipeline to surface deals when the chances of winning diminish, i.e., when the deal rots

Yes

Weighted pipeline

Assign weights/values to every stage in the deal pipeline to determine the chances of deal closure and forecast revenue

Yes

Sales Goals

Assign goals to your account users and track their performance on each goal

Yes

Sales Forecasting

Forecast revenue and future sales for specific time periods

Yes

Multi-currency

Create and handle deals in multiple currencies

Yes

Sales Teams

Define teams with multiple users and perform actions like assigning territories, sending reports, or scheduling appointments

Yes

Yes (Limit 50)

Yes (Limit 100)

Yes (Limit 50)

Yes (Limit 100)

Deal Teams

Include multiple users to work on the same deal

Yes

Contextual Collaboration with Slack

Use Slack right from the CRM to collaborate with different stakeholders on a deal

Yes

Email Marketing Campaigns

Create email campaigns from scratch with the drag-and-drop email builder/choose from 150+ templates/upload your own HTML email template file

Yes

Drag-and-drop Email Editor

WYSIWYG Email Editor to design email campaigns from scratch

Yes

Remove 'Freshworks' from Footer

To remove the line "Powered by Freshworks" from the footer in your emails

Yes

Email Limits

Build your email lists and organize them in one place

200

10x

200

10x

Email Templates

A repository of 150+ email templates that can be tweaked and sent as part of marketing campaigns

Limited (20)

100

500

Limited (20)

100

500

Upload your Own Template

Upload HTML/CSS email templates into FW CRM

Yes

Email Personalisation (Merge Tags)

Personalize messages with your recipients’ name, address, and other details using Merge Tags. Merge Tags are smart tags that pull data directly from your mailing list into your email message

Yes

Timezone-based Delivery

Schedule email campaigns for the time zone at which you wish to send to your contacts

Yes

Multiple Footers in Campaign

More than one Footer address can be configured using Freshworks CRM. Any one of the addresses can be set as Primary address at a time

Unlimited

Email Personalisation (send for Diff Segments/lists in One Campaign)

Design and send multiple variations of the same Email Campaign to different lists or segments in one go

Yes

Reply Tracking

Forward replies to the 'Reply-to address' specified on the email config tab for Email Campaigns and Journey Emails

Yes

Email Campaign Scheduling

After creating your campaign, you can send it immediately, or you can schedule sending for a future date and time

Noo

Yes

Noo

Yes

Subscription Center

An organized list of subscription types for your subscribers (contacts) to manage their email preferences

Folders

Organize your List, Journeys, Journey Emails, and Bulk Campaigns into folders for easy access

Yes

Transactional Emails

Transactional email is a type of email that’s triggered by user action on a website. Some common examples of transactional emails include order shipment confirmations, account activation emails, password resets, invoices and receipts, and welcome emails

Yes

Email Deliverability

Custom Domains

Enable a private/white-labeled login URL for your account

Marketing Journey Builder

Popups

Easily create engaging lead capture popup forms to attract new leads

2 (Have FW branding)

Unlimited

2 (Have FW branding)

Unlimited

Webhooks

Call an external API via webhooks. Technical support may be needed

Basic

Adv

Basic

Adv

Active Journeys

Journeys that have been activated, display "ACTIVE" under journey status

100

Journey Templates

Set up the Journey by selecting one of the many pre-built workflow templates available

Yes

Journey Emails

Emails included in various journeys can be found under "Journey Emails" under "Campaigns" on the left nav

Yes

Timezone-based Delivery

Schedule marketing journeys for the time zone at which you wish to send to your contacts

Yes

Behavioral Targeting (Custom Event-based Trigger)

Custom events have to be pre-defined. On their occurrence, segment users based on their actions, run personalized campaigns or automate drip campaigns

Yes

Internal Notification

Set up internal notifications to notify stakeholders about pre-set conditions like "new lead", etc.

Yes

Sales Blocks in Journeys

Type of action blocks in Journeys to add/update contacts directly from the Marketing Journeys

Yes

Adding Delays

Add delay blocks based on your contacts data, wherever necessary in the journey, to avoid overwhelming customers with too many emails.

Adv

Split Traffic

Split traffic into multiple routes to track which route performs better in a journey

Yes

Scheduling a Journey

Set the exact time for customer journeys to set off. The status of the journey will display "Scheduled"

Yes

Multiple Journey Entry

Multiple journey trigger blocks can be used in the Journey Builder

Yes

Journey Config Checker

A complete review of every block of the journey before it is published (Activated)

Yes

Live Tracking

View the number of contacts that have entered, exited, or are active at each step of the Journey

Yes

Notification Center

In-app Notifications

Recieve notifications related to lead assignment, emails, pending or upcoming tasks, new feature update in the CRM, and more in-app

Yes

Email Notifications

Recieve notifications related to lead assignment, emails, pending or upcoming tasks, new feature update in the CRM, and more via email

Yes

Mobile Push Notifications

Recieve notifications related to lead assignment, emails, pending or upcoming tasks, new feature update in the CRM, and more in the Mobile App

Yes

Desktop Notifications

Recieve notifications related to lead assignment, emails, pending or upcoming tasks, new feature update in the CRM, and more in desktop

Yes

Data Administration

File Storage

Storage of all documents or attachments stored in Freshworks CRM

1 GB/user

2 GB/user

5 GB/user

100 GB/user

2GB (per user)

5GB (per user)

100GB (per user)

2GB (per user)

5GB (per user)

100GB (per user)

Data Import and Export

Import/export contacts, accounts, deals, tasks, appointments, notes, and others

Yes

Migration from other CRMs

Transfer data from other CRMs into Freshworks CRM

Yes

Audit Logs

A chronological sequence of entries that capture configuration changes made in the Freshworks CRM by all users

Yes

Recycle Bin

Restore deleted files or records from the recycle bin

Yes

Sales Emails

Conversations View including Awaiting Response

The Conversations tab lists all the email and phone conversations users have had with their prospects and customers

Yes

Two-way Email Sync

Enable the sync between Inbox and Sent folders of your mail client with Freshworks CRM

Yes

Team Inbox

Redirect incoming emails from the Sales address (sales@yourcompany.io) to Freshworks CRM with an auto-forward option, which will create New Contacts. These emails can be accessed by all users in your account

Yes

Email Forwarding

Auto-forward all emails that are sent to your work email address to the Freshworks CRM Team inbox and create them as contacts in the CRM if required

Yes

Personalized Bulk Emails (Manual)

Send personalized bulk emails from within the CRM that can be tracked and scheduled to be sent later. Customize individual emails that are part of the Bulk Email campaign and send personalized emails to recipients

Yes

Sales Sequences (per user)

Setup automated campaigns to send personalized emails, add follow-ups, and call reminders. Track the effectiveness of the campaign and follow up with prospects based on their behavior

Email Subscriptions

Give contacts an option to unsubscribe themselves from your mailing list, which will automatically mark these contacts as DND and stop further emails to them

Yes

Bulk Email Metrics

Track open, click, bounce, response, and unsubscription rates for the Bulk Emails sent from Freshworks CRM

Yes

Email Scheduling

Schedule emails for the date, time, and time zone at which you wish to send it to your contacts

Yes

Email Templates

Create pre-formatted templates to send the most common emails, personalize it using placeholders, and include attachments. Templates can also be shared with other users in your Freshworks CRM account

Yes

Email Tracking

Track the opens, clicks, and bounces for all emails sent from Freshworks CRM

Yes

Real-time Email Alerts

Receive real-time status alerts for all email sent from Freshworks CRM for actions such as email opened, clicked, and bounced

Yes

Phone

Built-in Phone

Make calls from within your sales CRM, using the built-in phone—No setup charges, no wasted time on juggling between phone and CRM, and no more manual data entry

Need Freshcaller for all Phone features

Yes

Buy Local and Toll-free Numbers

Purchase local and toll-free numbers to make calls

Yes

Inbound Caller ID

Receive notifications for your inbound calls and get to see your caller's name, company, and phone number

Yes

Desktop Notifications

Receive call notifications from the caller on your desktop

Yes

Call Notes

Jot down conversation points in notes

Yes

Custom Greetings

Create custom greetings and messages as welcome messages

Yes

Number Porting

Port your number from any existing cloud telephony system to Freshworks CRM

Yes

Call Masking

Mask business number with a personal number

Yes

Ringtone Customisation

Customize the ringtone for incoming calls

Yes

Forward to Phone

Forward incoming calls to personal number

Yes

Hold Music Customisation

Set music or a greeting that plays when the customer is on hold to offer a more personalized experience to the customer

Yes

Basic Wait queues

Place callers in a wait queue if the agents are busy

Yes

Team Routing

Route the set up call flow and route the call to a team

Yes

External Number Routing

Route all your calls to any external number

Yes

Warm Transfer

While transferring your call to another agent, give the agent context on the customer's queries before they take over the call

Yes

Voicemails and Voicemail Drop

Create custom voicemail greetings and let customers leave your messages when your agents are unavailable. Record messages and choose a message to be dropped if an outgoing call goes to voicemail

Yes

Call Recording

Make sure quality standards are being met and use recordings to train new agents

Yes

Business Hours

Notify your customers if they call you outside business hours and decide what action to take

Yes

Basic Call Queues

Assign all incoming calls to a specific agent. Set the call queue action as "hang-up" when the call is not answered by agents

Yes

Bring Your Own Carrier (B.Y.O.C)

Use a phone number provided by an external carrier without losing the functional benefits of caller

Yes

After Call Work

Assign After call work time for agents. The agents can use this time to fill in notes and add the details of the call after a call is over

Yes

Pause Recordings

Choose to record and pause calls anytime during an ongoing call

Yes

IVR (phone trees)

Set up an IVR tree and route your customer calls to teams or agents with a customizable call flow mechanism

Yes

Advanced Call Queues

Assign calls not just to agents but also to teams/groups.
Set the call queue action as send to voicemail, in addition, to hang up if the agents are busy or not answering

Yes

Agent Extensions

Configure agent extensions to allow your end customers to reach agents directly

Yes

Smart Escalations

Configure a sequence of conditions and rules that let you route calls to another team, queue, voicemail, or even an external number when agents are unable to attend them

Yes

Non-Business Hours Routing

Direct calls to alternate lines, record a voicemail greeting suitable for a specific occasion, or temporarily divert calls to a queue that will operate during the non-business hours

Yes

SIP connections

Connect an IP enabled external phone device with your caller account and forward your calls to the external phone

Yes

Real-time Queue Visibility

Get visibility into queue flow in real-time

Yes

Real-time Agent Activity

Get visibility into agent activity in real-time

Yes

Conference Calling

Initiate a conference call with another agent and solve customer queries without having to escalate or transfer

Yes

Holiday Calendar

Set up and add holidays in your business hours

Yes

Holiday Routing

Configure holidays and decide what action to take when you receive calls during holidays

Yes

Call Recording Opt-out

Enable or disable call recording based on the customer’s consent

Yes

Call Center Agent Statuses

Configure custom agent status and allow your agents to choose the status based on their availability

Yes

Queue Callback (Virtual Hold)

Reserve a position in the wait queue and request a callback

Yes

Chat

Chat Widget

In-web widget that can be customized

Need Freshchat for all Chat features

Yes

Team Inbox Lite

Widget version of the Team Inbox

Yes

Topics

Auto-route incoming messages to different groups using topics

Yes

Groups

Organize members into groups for easy transfer of incoming messages

Yes

Mobile SDKs

A set of software development tools to easily create a mobile application

Yes

Chat History beyond 30 Days

Access conversations that have taken place in the last 30 days

Yes

Read Receipts

Know if the user has read a message

Yes

Typing Indicator

Choose to display the typing indicator to know when the customer is typing out a message

Yes

Canned Response

Pre-saving replies to common queries as Canned Responses

Yes

Custom View

A customizable view for your Team Inbox

Yes

Default Business Hours

Set up working hours in chat

Yes

Chat Assignment Rules

Set up rules to transfer incoming chat queries to agents

Yes

IntelliAssign

Round robin method to transfer incoming chat queries to agents

Yes

Conversation Labels

Label conversations to keep track of different kinds of requests and messages

Yes

FAQs

Create FAQ articles about the topics your customers ask about the most and help them self-service

Yes

Unread Email Notification

Email Notifications that has not been opened

Yes

Quick Access(Files)

Attach files to a conversation from your computer or the Files repository

Yes (10 files)

Yeses (25 files)

Yes (50 files)

Yes (10 files)

Yeses (25 files)

Yes (50 files)

Yes (10 files)

Yeses (25 files)

Yes (50 files)

Offline Experience

Convey your out of office hours proactively with customers

Yes

Private Notes

Keep other agents in the loop about a conversation with notes

Yes

Chat Auto-resolve Rules

Close conversations with customers who have stopped interacting after a set period of time

Yes

Chat Campaigns

Proactively reach out to website visitors with targeted triggered(push) messages

Yes

Other Messaging Channels

SMS Integration

Send individual, bulk, and automated SMS from Freshworks CRM to contacts and receive replies

Yes

Facebook Messenger Integration

Connect Facebook Messenger with Chat to route messages to Freshworks CRM

Yes

WhatsApp Integration

Connect WhatsApp Business with Chat to route messages to Freshworks CRM

Yes

Apple Business Chat Integration

Connect Apple Business Chat with Chat to route messages to Freshworks CRM

Yes

Freddy AI Insights

Predictive Contact Scoring

Compute lead score and provide ranking to contacts and accounts based on Freddy's predictions and engagement levels

Yes

Smart Matches (Deduplication)

Deduplication functionality, which is powered by Freddy, proactively looks for, detects, and displays duplicate records using a smart match algorithm

Yes

Lead Generation Bot

Automate lead capture, collect user information when a visitor initiates a chat, validate responses with follow-up questions, and auto-upload the leads into the CRM.

Yes

Answer Bot

Train Freddy to gives instant, precise answers to customer’s commonly asked questions

Yes

Deal Insights

Track all activities on all deals and predict the chances of closure. Get recommendations on the next best action to close the right deals faster

Yes

Next Best Action

Choose the next best action, as suggested by Freddy, to move your deal down the pipeline

Yes

Out-of-office Detection

Identify contacts that are out of office and schedule follow-ups accordingly

Yes

Website Integration

Classic Forms

Capture web sign-ups directly into Freshworks CRM by creating new Web Forms

Yes

Smartforms

Capture web sign-up as contacts into Freshworks CRM using existing web forms. Get insights on their interest/engagement levels by knowing their page visits, resources downloads, and other activities on the website

Yes

Website Tracking

Capture website activity of visitors, including page visits, resources downloads, and sign-ups

Yes

Web Application Event Tracking

Track interactions of customers on your web app and log them in the Activity Timeline of Freshworks CRM

Yes

Data Security and Governance

US, EU, IN, ANZ Data Centers

Request to maintain all the data on data centers within the European Union member countries

Yes

Record Scope

Define which records a user can access in the Freshworks CRM account. Choose from Global, Territorial, and Restricted Access

Yes

Role-based Access

Roles define what actions a user can perform in Freshworks CRM, i.e., which features they can access inside the CRM. Choose from Restricted user, User, Manager, Administrator, and Account Administrator

Yes

Custom Roles

Define new roles and customize access rights for each roles. Modules can be hidden, read, editable, and delete access can be controlled for each module. Data import and report access can also be modified

Yes

Yes (Limit 50)

Yes (Limit 100)

Yes (Limit 50)

Yes (Limit 100)

Yes (Limit 50)

Yes (Limit 100)

Territory Management

Create territories and group contacts based on pre-set conditions, give access and auto-assign contacts to users

Yes

Field-level Permissions

Configure permissions of individual fields and regulate user access to sensitive data

Yes

Reports and Dashboards

Curated Reports

Out-of-the-box reports available by default across different modules

Yes

Custom Reports

Create new reports or modify existing standard reports based on a variety of parameters and add filter criteria of your choice

Yes

Advanced Metrics

Advanced metrics such as sales activities reports, trendline reports, cross module reports, etc.

Yes

CPQ

Configure, Price, Quote

Build company branded documents using a built-in template editor to send accurate quotes to contacts, sync documents in real-time, track document activities on a timeline, and more

Add-on

CRO (Conversion Rate Optimization)

Heatmaps

Visualize website visitor’s clicks, scrolls, and taps, with heatmaps and scrollmaps.

Add-on

Session Replay

Record interactions of website visitors(stored anonymously) like clicks, taps, keystrokes, and scrolls, in real-time, and fix underlying issues

Add-on

AB Testing

Validate website designs, ideas, and content by building different web page versions and discover high-performing ones that yield the maximum conversions.

Add-on

Split URL Testing

Run multiple tests, identify the website versions that resonate with audience, manage traffic, and boost conversions.

Add-on

Personalization

Create and run experiments on websites personalized to your audience behavior/demography/location

Add-on

Funnel Analytics

Uncover insights about the different conversion paths on your website, and reduce drop-offs.

Add-on

Form Analytics

Analyze all form-related metrics, to improve conversions

Add-on

Polls & Feedback

Create surveys, gather feedback, and learn more about your website audience.

Add-on

Landing Page Builder

Landing Pages

Build, customize and publish landing pages with an easy-to-use drag-and-drop builder, without any help from IT Developer/Designer. Perform rapid experimentation, iterate and optimize pages for improved conversions.

Yes (5 pages)

Yes (10 pages)

Yes (25 pages)

Yes (5 pages)

Yes (10 pages)

Yes (25 pages)

Integrations

API Access

Integrate Freshworks CRM with your business tools through API access

Yes (1000/account/hour)

Yes (2000/account/hour)

Yes (5000/account/hour)

Yes (1000/account/hour)

Yes (2000/accouNot/hour)

Yes (5000/account/hour)

Yes (1000/accouNot/hour)

Yes (2000/accouNot/hour)

Yes (5000/account/hour)

Yes (1000/accouNot/hour)

Yes (2000/accouNot/hour)

Yes (5000/accouNot/hour)

Zapier

Connect 3rd party apps to Freshworks CRM using Zapier

Yes

Google Apps

Use Google's Single Sign-On and onboard Google App users directly into Freshworks CRM

Yes

Gmail Add-on

Access information about Freshworks CRM Contacts from within Gmail

Yes

Google Calendar

Sync all the events in your Google Calendar as appointments in Freshworks CRM

Yes

Office 365 Calendar

Sync all the events in your Office 365 Calendar as appointments in Freshworks CRM

Yes

Google Contact Sync

Bring new contacts from your Google account directly onto Freshworks CRM

Yes

Outlook Contact Sync

Bring new contacts from your Outlook account directly onto Freshworks CRM

Yes

Freshdesk

Enable 2-way contact sync between Freshworks CRM and Freshdesk customer support solution. Create and assign support tickets, change their status, add notes, and keep track of your customer’s conversations with support agents right from Freshworks CRM

Yes

Marketplace

Integrate Freshworks CRM with the most popular productivity tools and apps

Yes

Support

24x5 Support

Reach out to our support team via Email, Phone, or Chat widget 24x5 for any queries/challenges related to Freshworks CRM

Yes

Dedicated Account Manager

A product expert dedicated for your account to support in any queries related to Freshworks CRM

Yes

Mobile

Mobile App for Android and iOS

Access or update your customer data, track sales pipeline on the go and do more with iOS and Android app

Yes

Contact, Account, and Deal Management

Create and manage list of qualified contacts. Get complete context with Activity Timeline and 360° profile view. Create tasks, appointment, and notes for each contact
Manage the information of companies that you're doing business with it. Build account hierarchy, manage and get 360° view of the related contacts and associated deals of a company
Create, manage, and track progress of deals using a visual sales pipeline

Yes

Automatic Call Logging

Save the prospect from having to repeat their previous conversations by referring to the call logs

Yes

Filters

Use default filters or create your own filter to sort your contacts, accounts, or deals in the Freshworks CRM Mobile App

Yes

Book Uber

Book Uber right from the Freshworks CRM Mobile App when you are going to customer meetings

Yes

Google Maps

Navigate to your meeting location using Google Maps

Yes

Calendar

Schedule, track, and manage your tasks, appointments, and meetings with the home screen on the Freshworks CRM Mobile App

Yes

Multi-language

Set and use your preferred language in the Mobile App

Yes

Personalize Mobile Settings

Personalize call preferences, notifications, alerts, task reminders, email digests, and more in the Mobile App

Yes

Voice Notes

Record a conversation with a lead/contact and save it as voice note for future reference

Yes

Check-in

Confirm your presence for any sales activity like face-to-face meetings, lunch appointments and keep your team in loop as well

Yes

Bulk Emails

Sending personalized bulk emails from mobile which can be tracked and scheduled to be sent at a later time

Yes

Files

Upload files and associate them with any record in the Freshworks CRM Mobile App

Yes

Offline

Download and store records on your mobile app for offline access

Yes

Freshsales Detailed Feature Comparison

Modified on: Thu, 17 Jun, 2021 at 5:29 PM

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Freshsales Detailed Feature Comparison

Modified on: Thu, 17 Jun, 2021 at 5:29 PM

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