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Territories are lead-specific and can't be created for contacts. Whenever a new lead enters Freshsales, the lead is matched against conditions set in place for territories. Whenever a territory condition is matched, the lead is assigned accordingly.
Why can't I create territories for contacts?
Territories are lead-specific and can't be created for contacts. Whenever a new lead enters Freshsales, the lead is matched against conditions set in place for territories. Whenever a territory condition is matched, the lead is assigned accordingly.