To get the best results when creating emails in Freshsales using HTML, follow these guidelines to ensure that HTML code is reproduced into content.

 

Freshsales regulates the use of HTML tags in the following manner:


  • Permitted tags: These tags will be fully permitted and will not be blocked by Freshsales. To find the list of fully permitted tags, please refer to the table below.

  • Partly prohibited tags: The usage of such tags will result in the removal of the tag. Any tag that is not a part of the permitted list will be removed. However, the content used along with the tag will be retained. Picture, iframe, and video tags are partly prohibited.

  • Fully prohibited tags: When such tags are used, both the content and the tag will be fully removed.  Title and Script tags are fully prohibited tags. The usage of either of these tags will lead to the removal of both the tag and the content.


HTML TAG ALLOWED

ATTRIBUTES SUPPORTED

a

href, target, dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

Protocols supported:  

href' => ['ftp', 'http', 'https', 'mailto', :relative]

abbr

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

acronym

  dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

address

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

article

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

audio

dir, controls, lang, title, style, id, align, class, rel, valign, halign, border, width, height

b

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

bdo

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

bdi

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

blockquote

cite, dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

br

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

caption

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

cite

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

Protocols supported:
{'cite' => ['http', 'https', :relative]},

code

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

col

dir, lang, title, style, id, align, class, rel, valign, halign, border, span, width, height

colgroup

dir, lang, title, style, id, align, class, rel, valign, halign, border, span, width, height

dd

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

del

cite, datetime, dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

Protocols supported:
{'cite' => ['http', 'https', :relative]},

details

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

dfn

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

dl

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

div

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

dt

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

em

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

font

color, dir, face, lang, title, style, id, align, class, rel, valign, halign, border, width, height, size

footer

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

figcaption

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

figure

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

h1

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

h2

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

h3

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

h4

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

h5

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

h6

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

header

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

hgroup

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

hr

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

i

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

img

align, alt, data-id,  data-height, dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height, src

Protocols supported:
{'src' => ['http', 'https', 'cid', :relative]},

ins

cite, datetime, dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

kbd

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

label

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

legend

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

li

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

main

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

mark

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

meter

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height, min, max, value

nav

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

ol

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height, start, reversed, type

p

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

pre

code-brush, dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

progress

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height, min, max, value

q

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

rp

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

rt

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

ruby

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

s

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

samp

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

section

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

summary

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

small

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

strike

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

strong

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

sub

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

sup

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

table

border, bgcolor, cellspacing, cellpadding, dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height, summary 

target

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

Protocols supported:
target' => ['_blank','_self','_parent','_top',:relative]},

tbody

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

td

abbr, axis, bgcolor, colspan, dir, lang, title, style, id, align, class, rel, rowspan, valign, halign, border, width, height

tfoot

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

th

abbr, axis, bgcolor, colspan, dir, lang, title, style, id, align, class, rel, valign, halign,rowspan, scope, border, rowspan, width, height

thead

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

time

datetime, dir, lang, pubdate, title, style, id, align, class, rel, valign, halign, border, width, height

tr

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

tt

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

u

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

ul

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height, type

var

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

wbr

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

span

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

style

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height

center

dir, lang, title, style, id, align, class, rel, valign, halign, border, width, height



Styling an email:-

  • To add styles to your email, you may embed CSS in the style tag. However, the style tag needs to be added as the first tag in the HTML content. This ensures that all email clients will accept the styling.


  • To ensure better style rendering, it is advisable to use Inline styling as all tags accept style attributes.