Freshsales allows users to associate a lead or contact with multiple email addresses. All emails from these multiple email addresses will be maintained under a single lead and can be accessed from recent conversations.
Let us consider an example.
Your lead, a sales manager, is evaluating your product for her startup. She has been trialing your product using her workplace email address (firstname.lastname@example.org) and is now looking to make a purchase. As the head of the sales team, she also handles the company’s central billing email address (email@example.com) and wants you to send the invoice and billing details to this email address.
In such a scenario, maintaining two conversations with the same person should not involve creating two separate leads. This is where adding a multiple email address helps.
How to add multiple email addresses to a lead/contact?
On the Create Lead form, click icon:
Select the radio button to mark the email address as primary.
To remove an email, click the button associated with the email.
Here’s how the conversation with a lead appears: