When operating in different geographies, the ability to set up and use multiple languages on the CRM are vital. For the same, Freshsales allows two types of language options:
Account Language: The language that is set by the administrator and is the default language on the application for users
User Language: The language that is for individual user profiles and will be applicable only for an individual user.
If you are looking to set an user language, follow these instructions. If you are looking to set up your account language preferences, here’s how you can carry out the same:
Freshsales supports the following languages -
Here's how you can change the language settings,
1. Login as an Administrator
2. Go to Admin Settings > General Settings > CRM Settings
3. Under Locale Settings, from the Language dropdown, choose the language you want.
4. Click Save.
What is the relevance of this feature on a day-to-day basis?
For example, let us assume that you work for an organisation that is headquartered in The UK while your vertical operates out of Italy. In this scenario, the Account admin who oversees the operations out of London may set the account language as English. However, as a user operating out of Italy and catering to Italian clients, you would want to use the CRM customized to your geography. For the same, you can opt for user language as Italian.
In this case, since your user language is opted as Italian, all the features will be translated into Italian while it will remain as English for the Account Admin. However, if you have not changed the language, the default language will be the Admin language i.e, English.