Tracking the status of emails sent from Freshsales

Modified on: Wed, 30 Oct, 2019 at 5:53 PM


Applicable plans
Sprout Blossom Garden EstateForest


Tracking emails help you determine the engagement level of your customers and prospects with your company, and to identify the ones who are most interested in what you are selling. 

You’d know if the emails you send from Freshsales have been read, links in the emails have been clicked and also if and when emails get bounced. 

When you enable tracking, the emails are tracked and labeled as follows,

  1. Opened - Emails that have been read.
  2. Clicked - Links in the email that have been clicked.
  3. Bounced - Emails that weren’t delivered.


To enable email tracking, 

  1. Click your profile photo and select Profile settings
  2. In the Email Settings page, select the Track opens and clicks checkbox.
  3. Click Save.


Now on, the emails that you send from Freshsales are automatically tracked. You can find the emails along with their status in the Conversations tab, and under Recent Conversations of a record. To know more details about the status of the emails, hover on the tag. 



If you don’t want to track an email, simply disable the Track email checkbox from the compose window.


 





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Tracking the status of emails sent from Freshsales

Modified on: Wed, 30 Oct, 2019 at 5:53 PM


Applicable plans
Sprout Blossom Garden EstateForest


Tracking emails help you determine the engagement level of your customers and prospects with your company, and to identify the ones who are most interested in what you are selling. 

You’d know if the emails you send from Freshsales have been read, links in the emails have been clicked and also if and when emails get bounced. 

When you enable tracking, the emails are tracked and labeled as follows,

  1. Opened - Emails that have been read.
  2. Clicked - Links in the email that have been clicked.
  3. Bounced - Emails that weren’t delivered.


To enable email tracking, 

  1. Click your profile photo and select Profile settings
  2. In the Email Settings page, select the Track opens and clicks checkbox.
  3. Click Save.


Now on, the emails that you send from Freshsales are automatically tracked. You can find the emails along with their status in the Conversations tab, and under Recent Conversations of a record. To know more details about the status of the emails, hover on the tag. 



If you don’t want to track an email, simply disable the Track email checkbox from the compose window.


 





Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Sign up for Freshsales today

Start your 21-day free trial. No credit card required. No strings attached.

Start Free Trial