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The emails that you send to your prospects might have via appear in the from address when they receive it. If you’d like to hide this in your emails, it is highly recommended that you add DKIM records to your domain. The addition of DKIM records helps in delivering the emails properly and also ensures that the email tracking feature on Freshsales works with better accuracy.

Different mailboxes require different configuration steps to be followed.

If your host is GoDaddy, please check this article.

 For other providers, here’s how you can add a DKIM record to your domain,

  1. Go to your domain registrar's website. You can find your DNS provider using Whois service

  2. Login to the domain control panel. 

  3. Open your DNS configuration settings.

  4. Find the page for updating your domain's DNS records. You can find it under DNS records, DNS Zone file, Advanced DNS or something similar. 

  5. Add the following records.

    Record TypeHost NameValue
    (Note: @ represents root domain, some service providers represent root domains with a blank value)
    v=spf1 ~all

    If your service provider doesn't allow CNAME with an underscore for the second record(m1._domainkey) in the above table, you can remove it and add a new TXT record:

    Record Type: TXT

    Host Name: (Note: Replace '' with your domain name, ex: )

    Value: k=rsa; t=s; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDG1mEZpCLSmfYp4Y3QCqz4eebVkVqSY7D1JM7pn68KOGv85p1LPkwc3UH2tHxwk1Tafj4uueUHDfA6oailUgoSKV/hUfCd1iFjbS6zWlPqFlzUbiDEYUBmUJ7FC1h9yhNY7lqul29E+59aD7KkazVfDHL+leN+CFougfcV68rHDQIDAQAB

  6. Save your changes when you’re done.

  7. After you’ve published the records in your Domain Name System, login into your Freshsales account as Administrator

  8. Navigate to Admin Settings > Email Settings >  Outgoing email settings.

  9. Enter your domain name and Verify

  10. Verified domains are listed below the Outgoing email settings.