Applicable plans
Sprout Blossom Garden Estate Forest


IMPORTANT: Freshsales Classic is now moving to the Freshworks native email platform for better email deliverability and to protect the sender's reputation.

For the vast majority of users, no action is required. However, for select accounts, an email notification will be sent and they will be requested to reverify their DNS records before June 2nd, 2024. This is to ensure that the email deliverability of these accounts remains unaffected. 

If you have received an email, please ensure that your DNS records are reverified before June 2nd, 2024.

Failing to verify DNS records might result in your emails being blocked by spam filters.


To add and verify your email domain in Freshsales,

  1. Go to Admin Settings > Domain Verification > Click the Add domain button

  1. In the ADD DOMAIN box that appears, type in your domain name, and click Add.

  1. In the Domain list section where your newly created domain appears, click the View DNS record button.


  1. The CNAME records, along with their hostname and value, appear.

  2. Go to your domain registrar's website. You can find your DNS provider using Whois service.

  3. Login to the domain control panel. Find the page for updating your domain's DNS records. You can find it under DNS records. (Other possible names could be DNS Zone file, Advanced DNS, or something similar).

  4. Open your DNS configuration settings.
  5. Add the respective DKIM records from your account.


RECORD TYPE

HOST NAME

VALUE

CNAME

iucne._domainkey.acme.com

wl615696s1.domainkey.myfreshworks.com

CNAME

iqlas._domainkey.acme.com

wl615696s2.domainkey.myfreshworks.com

CNAME

2s3._domainkey.acme.com

wl615696s3.domainkey.myfreshworks.com

CNAME

2s4._domainkey.acme.com

wl615696s4.domainkey.myfreshworks.com

CNAME

fwdkim2.acme.com

spfmx2.domainkey.myfreshworks.com

cname

17406597.acme.com

trsg.myfreshworks.com

cname

fmtrack1.acme.com

trsg.myfreshworks.com

cname

fmtrack.acme.com

tr.myfreshworks.com

cname

fslink.acme.com

fslink.myfreshworks.com


NOTE: The table above is shown for representative purposes only. Please use the host name and record values from your account.

  1. Once the records are added, in Freshsales, click Verify to verify the DNS records.



  1. Once a DNS record is verified, you will receive a success message and the status of the record will change from ‘Not verified’ to ‘Verified’.



Note: If there are more than one verified domains, click on the Set as default button to assign a particular domain as the default domain.


  1. Once all the records are verified your domain will have the status as ‘Verified’ in the domain list view.


Note: 

  1. Only when all your domains are verified will you be able to add a new domain.
  2. All emails are sent from Freshsales’ native email service.
  3. If you have already verified your domain via your DNS provider, you will have to re-verify your DKIM records with Freshsales, as we have upgraded our email service for better email deliverability and anti-spam checks.
  4. To add a new domain, you can either edit and verify the existing domains or delete existing domains and add them again.