Applicable plans
Sprout Blossom Garden EstateForest

A contact’s information is saved in three groups: 

Basic Information

This includes all the default contact fields provided by Freshsales that can be filled in manually through contact forms, during import and lead conversion, or automatically using our Freshsales for web library.

Here’s the list of default fields. 

Field Name
First nameContact's first name
Eg: James
Last nameContact's last name
Eg: Sampleton
OwnerThe user who created the Contact
The company that the lead works at
Eg: Widgetz
Upto 10 companies can be associated with a contact
Job titleDesignation
DepartmentContact's department at work
Eg: Sales
EmailContact's email address
Telephone numbers (Work & Mobile)Respective phone numbers
Other phone numbers
Additional phone numbers. This is available from Growth and above plans.
StatusType of Contact
Eg: Qualified Lead, Reseller, etc
Has authorityIf the Contact has the authority to take transactional/monetary decisions.
Do not disturbContacts who've opted out of promotional or any other bulk email campaigns.
The timezone of the Contact
Eg: Pacific Time - US & Canada
AddressDoor no, Street name
Eg: 32, Baker Street
CityEg: Brisbane
StateEg: California
ZipcodeEg: 4030
CountryEg: USA
FacebookFacebook account URL (auto enriched)
TwitterTwitter account URL (auto enriched)
LinkedInLinkedIn account URL (auto enriched)
SourceSource of the Contact- where it came from
Eg: Organic search or the web, etc
CampaignThe campaign that directed your Contact to your website or app
MediumThe medium(channel) that led your Contact to your website or app
KeywordThe search keywords that your Contact used

Additional Information

This includes custom fields that capture additional information about the contact such as Date of birth, Alternate address, Years of work experience etc. The custom fields can be filled in manually through the lead forms or during import. 

To customize contact fields,

  1. Login to your Freshsales account as an administrator.
  2. Go to Admin Settings > Contacts module
  3. Click the Edit Field icon beside a field under Basic Information, Additional Information or Application data. 
  4. In the Edit Field Type overlay, 
    1. You can edit the Field Label, and add a Tooltip and Placeholder text. The Internal Name and Field type for default fields cannot be edited. However, they can be edited for custom fields. You can also move the field to a group of your choice by selecting from the Group or sub-group dropdown.
    2. You may edit and delete the existing choices, or add new ones by clicking the Add choice button. 
    3. When you delete the existing choices, the value for those records would become blank.

         5. Once you are done, click Save.

Learn more about creating custom fields for contacts.