My emails are been sent twice in the sales sequence, this is not what I expected in Freshsales. What's going wrong?

Modified on: Sat, 18 Apr, 2020 at 2:27 AM

This may be due to an external SMTP restriction in gmail or outlook, that is hindering emails being sent through Freshsales. Although there are two entries being displayed in gmail or outlook, the email would have been sent only once.