Applicable plans
Sprout Blossom Garden EstateForest

Connect your email and receive all mails related to your prospects directly into Freshsales. This saves you from having to juggle between your mailbox and the product repeatedly. 

To connect your email with IMAP

  1. Go to Profile Settings  and click Connect your email. This opens the Connect email section on the profile settings page. 

  2. Click the  Office 365 icon. This brings up the OTHER MAILBOX overlay where you can configure your Office 365 sync.

  3. The mailbox overlay appears with the IMAP and SMTP server name and port number already filled in. Type in your email address and password and click .

Why should I connect Office365 email with IMAP?
Connecting your office365 email with IMAP presents the following benefits:

  • Better Email limits: You can send Freshsales emails using your Office365 IMAP. However, once the daily sending limits of office365 are exhausted, you can send emails using Freshsales SMTP for the rest of the day. 

  • Two-way sync: Two-way sync of the Sent folder, mails sent from freshsales are written back to your office365 account and vice-versa.

  • Email aliases: Email aliases added under your office-365 account can be used as FROM addresses in Freshsales.

To connect your office365 without IMAP
When your Office365 accounts have third-party authentication and do not allow IMAP for legal/security reasons, please raise a ticket or write to We will enable modern authentication for your Office365 account. However, under such a scenario, Freshsales is subject to the following restrictions on your Office365 account:

  • Mails are sent using Freshsales SMTP

  • One way sync of the Sent folder, only from Office365 to Freshsales.

  • Is not available for EU, AU Data Centres

  • Email aliases from Office365 would not be fetched.