Some basic info on a lead/contact/account/deal is certainly needed to reach out and pitch a product to a prospect. Also sometimes, to distinguish one lead from another, at least one key piece of info like the lead’s last name or so is required. That’s when the option of making a field mandatory comes in handy.
By making a field required, you can collect the most important information from your prospects, understand them better and eventually strike better conversations.
In Freshsales, by default certain fields are mandatory across different entities. For,
Lead: Last name and Company name
Contact: Last name
Deal: Name, Account Name and Deal value
This property for the above fields can’t be modified. i.e: You need to key in a value for sure.
Whereas, the other fields can be marked as required or not, based on your choice.
You can make a field mandatory while creating or editing any entity’s field under Admin Settings. Making a field required, mandates the user to enter a value while saving a record.
This feature is available for Lead, Contact, Account and Deal fields.
Making a field mandatory affects your data imports, mobile app, integration and lead conversion process. The implications are listed below. So while making a field mandatory, make sure these areas are taken care of.
Before you make a field mandatory, ensure you’ve handled these areas -
Record Save - If you make a field mandatory, users cannot save a record if the field is empty. Make sure you make only those fields mandatory for which users should have a value to input. Otherwise your sales process would be hindered, or users would input junk values to save the record. For existing records, make sure you do a bulk update or import update on the required field for the application to run properly.
Data Import - It is mandatory to map required fields on data imports.
You can’t proceed with the import, if your .CSV doesn’t have a mapping for a required field.
Records which don’t have a value in mandatory fields would fail and be reported in error log report sent via email.
Mobile App - Apps with iOS version 1.2 (and above) and Android version 1.1.2 (and above) are compatible with this feature. Make sure your team upgrades to this version.
Integrations - Mandatory field validations are triggered for integrations as well. Make sure you have handled these fields in all your integrations. Any integration which creates or updates a record (lead/contact/deal/account) should include mandatory fields.
Freshsales for Web libraries - Mandatory field validations are bypassed while using these libraries.
Lead Conversion - If any field for contact, account and deal are mandatory, make sure those fields are mapped under lead mapping. If these fields are not mapped, lead conversion won’t occur.
Auto forwarding - Lead creation on email auto forwarding are not affected if there are required fields on Lead. However, when the user tries to edit the record, Freshsales mandates a value in required fields on save of record.
Here’s how you do it,
Login to your Freshsales portal as an administrator.
Go to Admin settings > Custom Fields. Select the category of custom fields (leads/contacts/accounts/deals).
You can make a field mandatory either while adding a new field(custom fields) or editing one (default and custom fields). To edit a field, click the Edit icon of the field from the custom field list.
In the Add Field/ Edit Field overlay, you can check the Make this field as required checkbox to make the field mandatory. A pop up appears to confirm this.
On downgrade to Blossom or Sprout,
All mandatory fields lose the ‘required’ property and become optional.
If you upgrade the plan to Garden/Estate, you have to re-configure the required fields.
Note: This feature is available for all field types. For checkbox, if a field is made mandatory, then by default it stays enabled.