1. While getting an incoming SMS, you will be getting a notification on the bell icon at the top right corner in Freshsales. Please ensure that the leads or contacts have been assigned to a specific owner since the corresponding owners will be notified about the incoming SMS.

There are scenarios when the integration needs to be disconnected and reconnected if you purchase new numbers with our service providers. In that case, during the reconnection, please make sure to add the webhook URL once again in the service provider’s end since the URL will be reset during reconfiguration.