Q. What is the new ‘Freshworks’ sign in?

  • The Freshworks sign-in is the new authentication process to enable access to all Freshworks products. You will be redirected to accounts.freshworks.com to sign in into Freshsales and other Freshworks products.

Q. Why are we migrating away from the current sign-in process?

  • The current application-specific log-in process does not allow access to all Freshworks products with the same credential. Hence, we introduced a Freshworks sign in that would simplify the authentication process for the Freshworks suite of products.

Q. What do I do if I cannot remember my existing Freshsales login credentials?

  • If you have forgotten your credentials, you can reset them using the Forgot Password? link on the login page. If you are still having issues, contact us at support@freshsales.io

Q. What if I already have a Freshworks account?

  • In this case, you can just use your existing Freshworks credentials to sign in to your Freshsales account. If you don’t remember the Freshworks account credentials, you can request a new password by clicking on the “Forgot Password” link on the login page.

Q. Will this migration affect my data or configurations in any manner?

  • No, this migration does not affect your existing account in any way, all your data and configurations in Freshsales will be ported as well.

Q. How do I update my profile settings in my Freshworks account?

  • You can review your user-specific settings such as First Name, Last Name, Phone and Password can be updated by clicking on the Profile link under the profile settings menu present at the top-right corner

Q. What other Freshworks products can I use?

  • Freshdesk, Freshchat, Freshteam, Freshmarketer, Freshservice, and Freshcaller can be accessed with your Freshworks credentials. Freshservice will be migrating soon.