IMPORTANT: Freshsales Classic is now moving to the Freshworks native email platform for better email deliverability and to protect the sender's reputation. For the vast majority of users, no action is required. However, for select accounts, an email notification will be sent and they will be requested to reverify their DNS records before May 31st, 2022. This is to ensure that the email deliverability of these accounts remains unaffected. If you have received an email, please ensure that your DNS records are reverified before May 31st, 2022. Failing to verify DNS records might result in your emails being blocked by spam filters.
The emails that you send to your prospects might have via freshsales.io appear in the from address when they receive it. If you want to hide this in your emails, it is highly recommended to add DKIM records to your domain. The addition of DKIM records helps deliver the emails properly and ensures that the email tracking feature on Freshsales works with better accuracy.
To add and verify your email domain in Freshsales,
Go to Admin Settings > Domain Verification > Click the Add domain button
In the ADD DOMAIN box that appears, type in your domain name, and click Add.
In the Domain list section where your newly created domain appears, click the View DNS record button.
The CNAME records, along with their hostname and value, appear.
Go to your domain registrar's website. You can find your DNS provider using Whois service.
Login to the domain control panel. Find the page for updating your domain's DNS records. You can find it under DNS records. (Other possible names could be DNS Zone file, Advanced DNS, or something similar).
- Open your DNS configuration settings.
Add the respective DKIM records from your account.
NOTE: The table above is shown for representative purposes only. Please use the host name and record values from your account.
Once the records are added, in Freshsales, click Verify to verify the DNS records.
Once a DNS record is verified, you will receive a success message and the status of the record will change from ‘Not verified’ to ‘Verified’.
Note: If there are more than one verified domains, click on the Set as default button to assign a particular domain as the default domain.
Once all the records are verified your domain will have the status as ‘Verified’ in the domain list view.
- Only when all your domains are verified will you be able to add a new domain.
- All emails are sent from Freshsales’ native email service.
- If you have already verified your domain via your DNS provider, you will have to re-verify your DKIM records with Freshsales, as we have upgraded our email service for better email deliverability and anti-spam checks.
- To add a new domain, you can either edit and verify the existing domains or delete existing domains and add them again.