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Permissions and limitations pertaining to the call log functionality in the Freshsales mobile app

Modified on: Thu, 17 Sep, 2020 at 3:42 PM


Battery saver restrictions

Case 1) Android 6 and above → Call log prompts won't appear if the device has battery-saver ON and if Freshsales is optimised for battery usage when the app is minimized or killed

Case 2) Additionally for Android 9 and above → If Freshsales is restricted for background battery usage (setting named 'Background restriction'), call log prompts won't appear when the app is minimized or killed

For both cases, the user has to disable battery optimization for Freshsales. To do so, Freshsales has an in-app setting 'Battery optimization'. 

  1. In your mobile app, Tap on the icon on the home screen

  2. Go to Settings > Call preferences > 'Battery optimization'

  3. Redirects to a battery optimization system screen which lists all the applications which are not optimised.

  4. Select 'All apps', go to Freshsales and disable battery optimization.

    


 

Note: For some phones, the battery optimization screen with the list of all apps will have toggles. Turn OFF battery optimization for Freshsales. 


Autostart permission 

Enable the "Auto-start" setting to receive call logs when the app is killed from the recent apps (or) when the app was closed by a consecutive double back press from Freshsales home-screen. Here’s how you can do the same

  1. In your mobile app, tap on the icon on the home screen

  2. Go to Settings > Call preferences > 'Enable autostart permission'

  3. Redirects to a autostart system screen shown below with all the installed applications

  4. Turn on the setting for Freshsales

Note: Freshsales has an in-app setting only for these well-known third-party OEMs which require the autostart permission → Xiaomi, Vivo, Oppo, Honor, Letv 

  


Permissions specific to Xiaomi devices 

Android 8

  • Enable the "Start in Background" permission to receive call logs 

  1. Launch Freshsales app

  2. Tap on the three-dot indicator on the home screen

  3. Settings → Call preferences → 'Battery-saver and other permissions'

  4. Redirects to the page shown below (App info page of Freshsales)

  5. Tap on 'Other permissions and enable 'Start in background'

      


Android 9 

  • Enable "Display pop-up windows while running in the background" permission to receive call logs 

  1. Launch Freshsales app

  2. Tap on the three-dot indicator on the home screen

  3. Settings → Call preferences → 'Battery-saver and other permissions'

  4. Redirects to the page shown below (App info page of Freshsales)

  5. Tap on 'Other permissions and enable 'Display pop-up windows while running in the background'

     

Battery saver restrictions (different for Xiaomi)

In the app info page of Freshsales, find 'Battery saver' and tap on the same. Choose 'No restrictions'.

     

                                                                        


Android 10 devices (all manufacturers)

"Display over other apps" permission is required for Android 10 devices to bring up call logs. Without this permission, even if the app has all the other usual permissions (telephone and call log), call log cannot be launched. 

The primary setting for Automatic call logs on Android 10 will not be ON until this permission is granted.

 

  


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Permissions and limitations pertaining to the call log functionality in the Freshsales mobile app

Modified on: Thu, 17 Sep, 2020 at 3:42 PM


Battery saver restrictions

Case 1) Android 6 and above → Call log prompts won't appear if the device has battery-saver ON and if Freshsales is optimised for battery usage when the app is minimized or killed

Case 2) Additionally for Android 9 and above → If Freshsales is restricted for background battery usage (setting named 'Background restriction'), call log prompts won't appear when the app is minimized or killed

For both cases, the user has to disable battery optimization for Freshsales. To do so, Freshsales has an in-app setting 'Battery optimization'. 

  1. In your mobile app, Tap on the icon on the home screen

  2. Go to Settings > Call preferences > 'Battery optimization'

  3. Redirects to a battery optimization system screen which lists all the applications which are not optimised.

  4. Select 'All apps', go to Freshsales and disable battery optimization.

    


 

Note: For some phones, the battery optimization screen with the list of all apps will have toggles. Turn OFF battery optimization for Freshsales. 


Autostart permission 

Enable the "Auto-start" setting to receive call logs when the app is killed from the recent apps (or) when the app was closed by a consecutive double back press from Freshsales home-screen. Here’s how you can do the same

  1. In your mobile app, tap on the icon on the home screen

  2. Go to Settings > Call preferences > 'Enable autostart permission'

  3. Redirects to a autostart system screen shown below with all the installed applications

  4. Turn on the setting for Freshsales

Note: Freshsales has an in-app setting only for these well-known third-party OEMs which require the autostart permission → Xiaomi, Vivo, Oppo, Honor, Letv 

  


Permissions specific to Xiaomi devices 

Android 8

  • Enable the "Start in Background" permission to receive call logs 

  1. Launch Freshsales app

  2. Tap on the three-dot indicator on the home screen

  3. Settings → Call preferences → 'Battery-saver and other permissions'

  4. Redirects to the page shown below (App info page of Freshsales)

  5. Tap on 'Other permissions and enable 'Start in background'

      


Android 9 

  • Enable "Display pop-up windows while running in the background" permission to receive call logs 

  1. Launch Freshsales app

  2. Tap on the three-dot indicator on the home screen

  3. Settings → Call preferences → 'Battery-saver and other permissions'

  4. Redirects to the page shown below (App info page of Freshsales)

  5. Tap on 'Other permissions and enable 'Display pop-up windows while running in the background'

     

Battery saver restrictions (different for Xiaomi)

In the app info page of Freshsales, find 'Battery saver' and tap on the same. Choose 'No restrictions'.

     

                                                                        


Android 10 devices (all manufacturers)

"Display over other apps" permission is required for Android 10 devices to bring up call logs. Without this permission, even if the app has all the other usual permissions (telephone and call log), call log cannot be launched. 

The primary setting for Automatic call logs on Android 10 will not be ON until this permission is granted.

 

  


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Sign up for Freshsales today

Start your 21-day free trial. No credit card required. No strings attached.

Start Free Trial