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Why is my IMAP connection appearing disconnected?

Modified on: Sun, 19 Apr, 2020 at 3:39 PM


The following are the possible reasons:

  1. Change of password in the source mailbox account. 
  2. Enablement of TFA/Multifactor Authentication in source mailbox account. Generate an application specific password and use the same in Freshsales IMAP configuration (password field) by editing it. The generation of an application specific password can be obtained by contacting your respective email Provider.
  3. For queries related to certificate change or expiry write to us at support@freshsales.io



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Why is my IMAP connection appearing disconnected?

Modified on: Sun, 19 Apr, 2020 at 3:39 PM


The following are the possible reasons:

  1. Change of password in the source mailbox account. 
  2. Enablement of TFA/Multifactor Authentication in source mailbox account. Generate an application specific password and use the same in Freshsales IMAP configuration (password field) by editing it. The generation of an application specific password can be obtained by contacting your respective email Provider.
  3. For queries related to certificate change or expiry write to us at support@freshsales.io



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Sign up for Freshsales today

Start your 21-day free trial. No credit card required. No strings attached.

Start Free Trial