If you came across an error message while connecting your gmail, it is an indication that your browser has been blocking gmail from initiating a pop-up.

Follow these steps to disable pop-up blocker:

1. If you observe your browser’s address bar (or omnibox in case of Google Chrome), you can identify a small icon on the right most corner. This is the pop-up blocker icon and it suggests that your pop-ups are being blocked by the Google Chrome browser.


2. Click on the pop-up blocker icon. You will be presented with a dialog box that shows that your browser is actively blocking all pop-ups by default. Select the option “Always allow pop-ups from” and click Done.


This will ensure that pop-ups from this URL will not be blocked henceforth. 

3. Click on the gmail icon now. This will open a single sign-on (SSO) page that allows you to connect gmail to your Freshsales account successfully.