How to cancel my freshsales account?

Modified on: Mon, 24 Sep, 2018 at 3:59 PM


Applicable plans
Sprout Blossom Garden Estate Forest


Once you have decided to leave Freshsales, delete your account totally.


Before cancelling an account, note the following:


Note:
  • Only if you are an Account Admin, you can cancel an account.
  • Export all required data from Freshsales related to your account before deletion.


1. Go to Admin settings > Account settings > Account.

2. If you want to export data click the Export Data button and then click Cancel my account

3. You will receive an email with the ZIP containing all your data. 

4. To download the data, you will be requested to authenticate using Freshsales credentials.

5. After you have downloaded the data, click Request Cancellation.  

6. Click the ‘I confirm that i want to cancel my account and delete all my data’ checkbox to confirm your cancellation.

7. Finally, click the Cancel Account button.



To deleted the account without data import:
1. Click Cancel my account without clicking Export data. 

2. Click the ‘I confirm that i want to cancel my account and delete all my data’ checkbox to confirm your cancellation.

3.Finally click the Cancel Account button.



What happens when you cancel your account from Freshsales?


Deletion of your account will result in the following:


1.Every user in your account will be removed from Freshsales. They will not have any access to the product.
2.Integrations: All types of integrations including Freshdesk, Google calendar and Segment will be deactivated.
3.Notifications: Notifications on email activities, tasks and appointments,  will be removed. You cannot access the notification settings as a whole.
4.Mails: All your synced up mailboxes will be disconnected. Freshsales cannot access (read or receive) any of your mails.

5.Phone numbers: All phone numbers purchased under your account is accessible by everyone, a month after your account is deleted. 

6.If you want to re-activate your account you can get back within 15 days from cancellation, after which your domain is available for everyone to use.


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How to cancel my freshsales account?

Modified on: Mon, 24 Sep, 2018 at 3:59 PM


Applicable plans
Sprout Blossom Garden Estate Forest


Once you have decided to leave Freshsales, delete your account totally.


Before cancelling an account, note the following:


Note:
  • Only if you are an Account Admin, you can cancel an account.
  • Export all required data from Freshsales related to your account before deletion.


1. Go to Admin settings > Account settings > Account.

2. If you want to export data click the Export Data button and then click Cancel my account

3. You will receive an email with the ZIP containing all your data. 

4. To download the data, you will be requested to authenticate using Freshsales credentials.

5. After you have downloaded the data, click Request Cancellation.  

6. Click the ‘I confirm that i want to cancel my account and delete all my data’ checkbox to confirm your cancellation.

7. Finally, click the Cancel Account button.



To deleted the account without data import:
1. Click Cancel my account without clicking Export data. 

2. Click the ‘I confirm that i want to cancel my account and delete all my data’ checkbox to confirm your cancellation.

3.Finally click the Cancel Account button.



What happens when you cancel your account from Freshsales?


Deletion of your account will result in the following:


1.Every user in your account will be removed from Freshsales. They will not have any access to the product.
2.Integrations: All types of integrations including Freshdesk, Google calendar and Segment will be deactivated.
3.Notifications: Notifications on email activities, tasks and appointments,  will be removed. You cannot access the notification settings as a whole.
4.Mails: All your synced up mailboxes will be disconnected. Freshsales cannot access (read or receive) any of your mails.

5.Phone numbers: All phone numbers purchased under your account is accessible by everyone, a month after your account is deleted. 

6.If you want to re-activate your account you can get back within 15 days from cancellation, after which your domain is available for everyone to use.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Sign up for Freshsales today

Start your 21-day free trial. No credit card required. No strings attached.

Start Free Trial