Applicable plans
Sprout Blossom Garden Estate Forest

Pre-requisites for import -
Make sure that

1. User is configured in Freshsales with the same email address as you have provided in the CSV field. This is important to correctly associate to the owner field to users.

2. Owner column in your CSV should have a valid email address of users present in Freshsales.

3. Custom fields are created. You will not be able to map the columns if corresponding custom fields are not present.

4. Choices are added in drop-down fields which are present in CSV file.

5. Required Field values are present in the CSV file. Default required fields are Deal name, Deal Value and Account Name. Make sure custom required fields are also present in your CSV.

6. Related Contacts column should have email id of the contact to be associated. Having multiple email ids separated by semicolon(;) in the Related Contacts column will associate the deal with multiple related contacts.

7. Account Name column should have the exact name of the account for the association to happen.

8. Pipelines with corresponding stages are created in Freshsales. If custom pipelines are not created, all deals will get added to the default pipeline.


Supported file format: .CSV only. Please convert all your files into a .CSV before attempting to import data using Freshsales.

There are 4 important things that you'd need to know about when you import deals from a .CSV file. They are described in detail below:

1. Preparing your CSV file

2. Importing the file

3. Mapping fields

4. Reasons for failure of data import


Preparing your CSV file

  • Make sure that your CSV file's header row has columns that can be mapped to the default fields Deal name, Deal value and all required custom fields configured.
  • If you'd like to automatically assign deals to users in Freshsales, create a column with the email addresses of the users in Freshsales and map that column to the field Owner.  
  • You'd need to create the custom fields before you begin the import for you to be able to map your columns with them. 
    You need to create choices in drop-down fields (both default and custom drop-down fields) before you begin the import.
  • If you have deals belonging to multiple pipelines, create columns for Pipeline and Deal Stage and map them to the fields Deal Pipeline and Deal stage.
  • If you want to associate a contact while importing a deal, create a column in CSV with email id of the contact and map that column with the field Related Contacts. For associating a deal with multiple contacts, separate the email ids of the contacts by semicolon(;) in the CSV file.
  • If any field is a multi-select field, the values of the field should be separated by semicolon(;) in the .CSV file. Ex: Say the field, Competitors involved is a multi-select field. Competitor column in the .CSV should be:
    Last Name
    Competitors involved
    Laer Bloomington
    Tracton Inc; Hilvell Org; Boton Space Ltd
    Sarah Neruvisk
    Niller Co; Hilvell Org


Importing the file

Here's how you import deals from your CSV file,

  1. Go to the Deals tab and click Import Deals.
  2. In the Import Deals overlay, click Upload your CSV file and browse through the files on your device to choose the desired CSV file.
  3. If you'd like to replace the uploaded CSV file, click Remove and start afresh.
  4. Once you've uploaded a CSV file, choose one of two options

    - Add as new records in Freshsales: This creates all the data from the CSV file as new records in Freshsales and does not look for duplicates.

    - Find duplicate records on the CSV file and update records/skip import: Identifies duplicates between the CSV file and Freshsales records by matching them based on the following identifiers:

    • Name    

    • Freshsales ID

      Note: Fields of type ‘Text field’ and ‘Number’ will be automatically detected and can also be used for matching.

            Decide what to do with records that are identified as duplicates:

  • Skip import for all duplicate records:
    You can opt to skip import for all duplicate records. This will prevent Freshsales from updating records that are already present on the CRM. You will also receive an import summary email with a CSV file containing all the skipped records.

  • Update all duplicate records:
    - With Overwrite: Updates all the fields and overwrites the values present in the fields.
    - Without overwrite: Updates only fields that are empty.

       5. Once done, click Next.


Mapping Fields

The Map Columns To Freshsales Fields overlay that you now see is exclusively for mapping the columns in your CSV file with the fields available in Freshsales.


Mapping the fields is critical to the success of the import, so here’s a list of know-hows to help you do it right.

  • If there are columns that you do not wish to import, you can skip those columns by simply not mapping them with any field.
  • As fields get mapped, they become unavailable for mapping with another column (Fields are distinct).
  • If you want to map a field that has already been mapped with a column to another column, you will have to remove that mapping. The field that is removed now becomes available for mapping with other columns.
  • Lastly, make sure the field type matches with the type of value in the column. For example, if you’re trying to map the column Number of times contacted, you need to find a field that accepts numeric value viz the Number field. If you’ve mapped it to a field which is a text box, then the values for the column Number of times contacted will not be imported to Freshsales.
  • After you’re done mapping the fields hit Import.
  • Once the import is done, you will receive a confirmation email with an import log of successful and errored record logs. 

    You can find reasons for the failure of import mentioned in the errored record logs. Fix the errors in the file and re-upload to CSV file to import the missed out records.

Why did some of my data not get imported?

When importing deals, these are the possible reasons for the failure of data import:


  • Invalid email address - If the email addresses in your CSV file aren’t of the proper format (e.g: jamesampleton@sales,
  • Unmapped Columns - Columns that aren’t mapped with any of the fields in Freshsales.
  • Improper Field Type - If the field type is different from the type of value in the column.
  • Dropdown Values - If you’re mapping a column with values for a picklist (such as Radio button/Checkbox/Drop down menu) with a field in Freshsales (also a pick list), you need to double check that the values in the column match with the choices of the field (picklist) in Freshsales.
    For e.g: If you’ve got a column that has the values 1, 2, 3 for the Number of contacts attempted and want to map it to a radio button (field) in Freshsales, make sure that that radio button has 1, 2, 3 as the field’s choices.