If you receive a support ticket from someone who is very interested in your product, you might want to add that person as a lead in your CRM. Adding requestors of tickets from your helpdesk as leads in your CRM is only a button's click away. If you use Freshdesk to manage your customer support, all you need to do is install a Freshplug (custom app) in your Freshdesk account to add leads from support tickets in your Freshsales account.

Here's how you do it,

1. You need to create the Freshplug in your Freshdesk account first. So, login to Freshdesk as an Administrator.
2. Click Admin and under Helpdesk Productivity select Apps.
3. In the Apps page, click the Custom Apps tab. You can find a list of all the custom apps you've created. To add the freshplug for lead creation, click New Custom app.
4. Download the script (attached in this article) and copy it.
5. In the New Custom app page,
   1. Give the custom app a name of your choice.
   2. You can also describe the custom app by adding a one liner in the description. It helps the other admins understand the purpose of the app better.
   3. In the Script box, paste the code from the downloaded .txt file. (If the box has any sample code in it, please delete it before you paste the copied code.)
      1. After you've pasted the code, search for FRESHSALES_DOMAIN in the code. You'd need to enter your Freshsales domain URL between the double quotes provided. 
      2. Similarly, you'd also need to enter your Freshsales API key between the double quotes provided for FRESHSALES_API.
         

         

         
         
      3. Select the Ticket detail page checkbox.
         

         
         

      4. 
         
   4. Click Create and enable when you're done.