Admins can create, edit, and publish internal announcements like organization news, updates, etc., for users in Freshsales Classic.
How to create an announcement?
Go to Admin Settings > Announcements
On the Announcements page, click Add Announcement
In the ADD ANNOUNCEMENT overlay, enter the title and description of your announcement
Click Save and publish
Save the announcement and publish it later by clicking on Save Draft.
You can create any number of drafts but publish only one announcement.
In the pop-up that appears, click Proceed
The published announcement will appear in the top bar across pages
Users can click the banner to view the details of the announcement
How to edit an announcement?
On the Announcements page, click the pencil icon to open up the EDIT ANNOUNCEMENT overlay
Make the required changes to the announcement and click Save and publish
How to unpublish an announcement?
On the Announcements page, click the ellipsis icon near the published announcement and click Unpublish
You will receive a success message once the announcement is unpublished. The unpublished announcement wlll be available as a draft
Note: Click Delete if you want the announcement to not be available as a draft and removed from the web application.