Freshsales auto-enriches profiles with publicly available information such as photo, social profiles, and company details using the lead’s or contact’s email address.
However, in the event a profile doesn’t get enriched with a photo, you can upload an image for your records individually to make it easy to identify them in the CRM.

Here's how you can change the profile picture of a record:
1. To change the profile picture of a lead, go to the landing page and hover over the profile picture.

2. Click on the 'Change' popup that appears. You will be presented with an overlay where you can drag-and-drop or upload a file from your system.

3. Crop the image and set the area that you wish to be made visible.
4. Click  to update the profile with the new image.