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I have a sales sequence having about 500+ leads entering into it. The initial email was sent, but the 2nd step email was not triggered, can you help me understand this?

Modified on: Sun, 19 Apr, 2020 at 3:46 PM


You have set the “step condition” for the 2nd step as “if not opened” AND “if opened but not replied”. This will not work because both the conditions cannot be true. You need to change the condition to ‘OR’



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I have a sales sequence having about 500+ leads entering into it. The initial email was sent, but the 2nd step email was not triggered, can you help me understand this?

Modified on: Sun, 19 Apr, 2020 at 3:46 PM


You have set the “step condition” for the 2nd step as “if not opened” AND “if opened but not replied”. This will not work because both the conditions cannot be true. You need to change the condition to ‘OR’



Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Sign up for Freshsales today

Start your 21-day free trial. No credit card required. No strings attached.

Start Free Trial