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The deal stage is quite similar to the lead stage, except that it is used for sales opportunities. When you create a deal for an account, you can start tracking the various stages of the deal to give you a clear picture of the deals that are likely to close and the ones that are not.

To customize deal stages,

  1. Login to your Freshsales account as an Administrator.
  2. Go to Admin Settings > Custom fields > Pipelines.
  3. You may edit an existing pipeline or create a new one.

  4. Populate the stages and reorder them as required.

  5. Once you are done, choose to save it by clicking the tick button.

  6. All saved changes are reflected in the deals tab. 


- Won and Lost are default stages in every pipeline.

- There is no cap on the number of stages per pipeline. But, at least a minimum of 3 stages is mandatory(inclusive of Won & Lost).

- If you are a Sprout, Blossom or Garden user, you can customize the deal stages of the default pipeline

We recommend that you also have a look at these articles:
  1. Working with Deals
  2. More on Prioritise Deals
  3. Explore how to work with Leads, Contacts & Accounts
  4. Explore our Support portal for more KB

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