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Freshsales provides two email addresses that you can use to forward emails to your Freshsales account. One email address called the account email address, is used for emails that need to be shared with your entire team. It goes like sales@yourcrmname.freshsales.io. Emails sent to this address are found in your Team Inbox. The other email address is the user email address. It is for your sales reps and is unique for each user. This email address can be used when sales reps want to forward emails that are addressed to them and the emails that don't necessarily need to be shared with the entire team. It goes like username@yourcrmname.freshsales.io. Emails sent to this address are found in each user's Inbox. By default, all emails are automatically linked to the related leads and contacts. Here's how you use them both,


Team Inbox

When you have a sales email address that receives a high volume of emails, your sales reps would not always be able to respond to all the emails assigned to them. If the emails are made visible to everybody in the team, then sales reps can simply choose emails that haven't been responded to and send replies. So the next time someone in your team is away from work, his emails don't have to wait until he arrives. People in your team can take turns and reply to them. Your Team Inbox becomes the common room for all the sales reps to read and reply to emails that your company receives.



How does it work?

  1. Any email sent to your Freshsales account email address which goes like sales@yourcrmname.freshsales.io is found in your Team Inbox.
  2. If you have an email address that is common to everyone in your sales team like a regional sales address or contact us email address, you can auto forward emails from that address to your Freshsales account email address. The forwarded emails would be displayed in your Team Inbox. To setup email forwarding, read this article. 
  3. You can add multiple email addresses and setup email forwarding for all of them. In your Team Inbox, you can filter the emails by email addresses to view emails from a specific address. 
  4. If you've added multiple email addresses, they get listed in the From field drop down and in the Reply to field drop down in your email compose window. When you send an email or reply to one, you can use your default From and Reply to address or choose a different address from the drop down. Learn more about choosing your From and Reply to address.
  5. Emails in the Team Inbox are visible to all users in your Freshsales account.

 

To view your Team Inbox,

  1. Login to your Freshsales account.
  2. Click the Conversations tab and under Email, select Team Inbox.
  3. To filter the emails, click Filter by and choose an email address from the results that appear. Hit Apply.



  4. You can delete emails in bulk too. To do so, select the checkbox beside the emails that you'd like to delete and click the Move to trash button. 

Inbox
You don't always have to share all your emails with the others in your team. If you've received an email from a lead or a contact that has been addressed to you and want to push it to your Freshsales account, you can forward it to your Freshsales user address. These emails along with the emails received via IMAP would be displayed in each user's Inbox.



The Inbox has emails that have been sent to the user's 
  • Registered email address (the address he uses to login to Freshsales).
  • Email address connected to Freshsales via IMAP.
  • Freshsales email address which is username@yourcrmname.freshsales.io

To view your Inbox,
  1. Login to your Freshsales account.
  2. Click the Conversations tab and under Email, select Inbox.
  3. When you send an email or reply to one, you can use your default From and Reply to address or choose a different address from the drop down. Learn more about choosing your From and Reply to address.


We recommend that you also have a look at these articles:
  1. More on Connecting your email
  2. More on Sending emails
  3. More on Tracking emails
  4. More on Email configurations
  5. Explore Email templates
  6. Complete Email guide
  7. Explore User settings
  8. Explore our Support portal for more KB


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