Out of the 43 different countries for which you can buy phone numbers in Freshsales, 17 of them require a valid address proof from you.


Below is the list of countries which require a local address as proof to purchase local numbers:



When you try buying phone numbers for these countries, a pop up to fill in your address appears.


  • Ensure that you fill in all the mandatory fields.
  • Fill in a valid address with proper format, most importantly ensure the pin code is a valid one.
  • Click Buy
  • If you enter an invalid address, an error message is displayed.

                                                            Error message:

                      For ex: Say the address you enter is, 

In the above address, the street name is in German. Ensure you type it out in English only: 'Friedrichstr' . All your address fields need to be in English.