Setting up Freshsales


Ask questions and report issues related to setting up the Freshsales CRM. This could involve questions around migration, language settings, team onboarding, etc.  This section will be monitored by our product experts and community members to help solve issues related to setting up Freshsales. 


We raised a support ticket (#7780573) 23 days ago on the critical issue that we are unable to sync emails into the CRM for the vast majority of our users. This issue is preventing us from being able to fully go-live on FreshSales.

After much back and forth with your support team, we were told last week that the issue will be resolved, on or before the 2nd of November. This has now passed, with the issue unresolved, and no communication from Freshsales in the last 7 days. 

We urgently require an update on this issue.




Hi Bryn,

Regrets. We are looking into it. We will get back to you shortly. We promise you timely communication and resolution henceforth.

Thank you for your reply Gururag. When can we expect to hear back from you? Can we have a call at 4pm today (New Zealand time)?

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