On Sprout, I set up a satisfaction survey which I manually added to a ticket when I resolved it.
Since upgrading to Blossom, the icon for manually adding this has disappeared.
I amended this to send with every Resolved Case but it seems no one is receiving the survey prompt.
This forum is primarily for questions around building apps for Freshdesk, so you are unlikely to get help about satisfaction survey questions. Can I request you to reach out to firstname.lastname@example.org for prompt support, now that you have already waited a couple of days?
Start your 30-day free trial. No credit card required. No strings attached.Start Free Trial