Hello Jorge,
Sorry for the delay in the response. But I believe this is not the appropriate forum to ask this question, as this forum is targeted at questions around developing apps for Freshworks. May I request you to either post this question in one of the Freshdesk Forums or raise a support ticket for this problem?
Thanks.
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Jorge Alvarez
All the images that have been pasted in the tickets of my portal have disappeared and they are not loaded.