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all the tickets I forward from my email account are marked as spam

Hi,


since day one, all the emails I forward to the support inbox are marked as spam. 


Is there a way to avoid this?


please help!


thanks

ADMIN

Hello Iang,


Can you check if your email address is listed as a deleted contact in the helpdesk? By default, all emails from the deleted contact will get moved to the spam folder in Freshdesk.


Cheers!


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