all the tickets I forward from my email account are marked as spam


since day one, all the emails I forward to the support inbox are marked as spam. 

Is there a way to avoid this?

please help!



Hello Iang,

Can you check if your email address is listed as a deleted contact in the helpdesk? By default, all emails from the deleted contact will get moved to the spam folder in Freshdesk.


Hi, I have the same problem. All of my emails I send out of Freshsales are going to spam. Where can I find the 'deleted' contacts to check if it is the same issue as reported in this thread. 


Login or Signup to post a comment

Sign up for Freshsales today

Start your 30-day free trial. No credit card required. No strings attached.

Start Free Trial