Solved

Customer Satisfaction

Hi, why is it I cannot view the customer satisfaction satisfaction survey in the link? 


Thank you




ADMIN

Hi,


In case if you're testing it out with an agent email address, Freshdesk strips off the satisfaction survey link as it is restricted to be displayed only for the customers.


Cheers!

How can I retrieve the results?

ADMIN

Hi,


You can navigate to the Customer Satisfaction report under the Reports section to retrieve the survey results.


Cheers!


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