Solved

Magento Connect is no longer and Freshdesk extension is not in the Marketplace

We've used this extension in Magento https://github.com/freshdesk/magento_extension


and upon trying to visit the area in Magento, it hangs forever and times out after about 5 minutes.


We then got the following error in the admin


2017-10-13T05:21:47+00:00 DEBUG (7): Zend_Http_Response Object

(

    [version:protected] => 1.1

    [code:protected] => 403

    [message:protected] => Forbidden

    [headers:protected] => Array

        (

            [Cache-control] => no-cache, private

            [Content-type] => text/html

            [Date] => Fri, 13 Oct 2017 05:21:47 GMT

            [Retry-after] => 116

            [Status] => 403 Forbidden

            [X-rack-cache] => miss

            [X-request-id] => 7e9ff5d1fe0466f6e064696287c4dff2

            [X-runtime] => 0.012919

            [X-ua-compatible] => IE=Edge,chrome=1

            [X-xss-protection] => 1; mode=block

            [Content-length] => 48

            [Connection] => Close

        )

 

    [body:protected] => You have exceeded the limit of requests per hour

)



and after waiting a while, tried creating a support ticket from Magento to Freshdesk


                    [cookiejar:protected] =>

                    [last_request:protected] => POST /helpdesk/tickets.json?format=json HTTP/1.1

Authorization: Basic VThaSm1RWTZKY0lLejhvU2ZiOlg=

Accept: */*

Host: tenniswarehouseaustralia.freshdesk.com

Connection: close

User-Agent: Zend_Http_Client

Content-Type: application/json

Content-Length: 222


                                    [Content-type] => text/html; charset=utf-8

                                    [Date] => Fri, 13 Oct 2017 05:27:23 GMT

                                    [Status] => 500 Internal Server Error

                                    [X-rack-cache] => invalidate, pass

                                    [X-request-id] => 4187931ce025b2c801ea763e5e882bdd

                                    [X-runtime] => 0.028905

                                    [X-xss-protection] => 1; mode=block

                                    [Content-length] => 38052

                                    [Connection] => Close




ADMIN

Hi, 


Please find the below instructions for installation.


Step 1:  Download the extension Bg.zip from this link

http://www.brokenglass.in/freshdesk/Bg.zip


Step 2:  Unzip the file in a temporary directory


Step 3:  Upload it to Magento installation root directory

app/code/Bg/Freshdesk


Step 4:
  Disable the cache under System ­> Cache Management


Step 5:  Edit app/etc/config.php file and add one line code

 ‘Bg_Freshdesk’ => 1,


Step 6:  upgrading database

php bin/magento setup:upgrade --keep-generated


If you still face an issue please reach out to us


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