Solved

Updating a ticket from app.js

Within app.js, if I call


domHelper.ticket.getTicketInfo().helpdesk_ticket.dueBy


it will return the current ticket's due by date and time. How do I update this value INSIDE of app.js? Is there a setTicketInfo function or something similar?



ADMIN

We don't have a set function to update tickets. Hence, it is recommended you use the ticket update API to update the ticket's properties from the app.js file.


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